Terms and Conditions of Sale

GENERAL TERMS AND CONDITIONS OF SALE – SoldDolls Website: https://solddolls.com Company: Direct from the Factory (sole proprietorship) Registered address: Île-de-France, France Last updated: May 20, 2026 ================================================================================ PREAMBLE ================================================================================ Direct d’usine, a sole proprietorship registered in Île-de-France (France), is the owner of the products offered for sale on the website «https://solddolls.com.» ================================================================================ ARTICLE 1: INTRODUCTION ================================================================================ These General Terms and Conditions of Sale («GTC») govern the contractual relationship between any non-commercial individual «the Customer» (hereinafter referred to as «the buyer») wishing to make a purchase on the Website, and Direct d’usine. Direct d’usine reserves the right to modify these GTC at any time by publishing a new version of the GTC on its website. They will then be effective as soon as they are posted online. The applicable T&C are those in effect on the date of payment for the order. ================================================================================ ARTICLE 2: PURPOSE OF THE T&C ================================================================================ These terms govern the online sale of all physical products sold on the website. ================================================================================ ARTICLE 3: PRODUCT INFORMATION ================================================================================ 3.1. The products governed by these Terms and Conditions are those listed on the website «https://solddolls.com» and indicated as being sold and shipped by the Seller. They are offered while supplies last. 3.2. Products are described and presented as accurately as possible. However, if errors or omissions have occurred in this presentation, the seller cannot be held liable. 3.3. Product photographs are not contractually binding. 3.4. If the ordered product is unavailable, the buyer will be notified as soon as possible and will have the option to cancel the order. The buyer will then have the choice to request either a refund of the amounts paid within 30 days of payment, or an exchange of the product. 3.5. In the event of a temporary out-of-stock situation for an item, the customer will be notified by email. Since the time between order placement and shipment can vary, it is possible that an item listed as «in stock» may ultimately be out of stock. ================================================================================ ARTICLE 4: PRICES ================================================================================ 4.1. The price of each product listed in the corresponding product description is in euros. Product prices are those in effect at the time the Customer places the order. The prices in our catalog are guaranteed, barring data entry errors. 4.2. The Customer is responsible for any telecommunications costs incurred in accessing the website. 4.3. The prices of the Products listed on the Site include all taxes, as well as logistics and shipping costs. Our prices include all taxes, as we pay duties and taxes (customs duties) upon shipment to Europe through our freight forwarder. 4.4. Next to the product’s selling price listed by the store, a reference price (struck through) may appear if the product is subject to a previously indicated discount. 4.5. The listed selling prices are for single units. Discounts may be offered to the buyer depending on the number of products in their order. Please contact us by email (contact@solddolls.com) or via chat to discuss your needs. ================================================================================ ARTICLE 5: PAYMENT TERMS ================================================================================ 5.1. Products featured on the website are payable online at the time of ordering. The Customer may pay for purchases in one of three ways: – via the secure PayPal payment system – by credit card: your card number is entered in a secure area via Mollie – by bank transfer to the following account: Bank: 30004 Branch: 00808 Account No.: 00000468731 Bank Code: 75 IBAN: FR76 3000 40contact@solddolls.com 6873 175 5.2. If you have any questions or encounter any technical issues related to payment, please contact me by email or phone. 5.3. The invoice will be available in the «My Account» section of the website https://solddolls.com. ================================================================================ ARTICLE 6: ORDER ================================================================================ An «order» refers to any purchase of a product made by a Customer on the Website under the terms set forth in these General Terms and Conditions of Sale. 6.1. Ordering Procedures and Prices 6.1.1. The customer may place orders exclusively on the store’s website. 6.1.2. The Customer warrants that they are fully authorized and entitled to use the payment card for which they have provided the information, and guarantees to the Seller that there are sufficient funds available to cover the order they have placed on the website https://solddolls.com. 6.1.3. By clicking the «Confirm My Order» button to finalize their order: – the customer confirms that they have reviewed the contents of their «Shopping Cart» and that it contains all the products they wish to purchase, subject to availability at the time of payment and final confirmation by the customer; if applicable, the customer may modify their order and add items not yet included in the shopping cart. – the customer declares that they have read and fully and unreservedly accept these General Terms and Conditions of Sale in their entirety by checking the designated box. – Confirmation of payment constitutes the customer’s prior agreement to the conclusion of the sale with Direct d’usine; the sale is not definitively concluded until payment of the price corresponding to the order has been made. – Direct d’usine will systematically confirm receipt of each Customer’s order via email. 6.2. The Customer cannot add to their order once it has been confirmed. 6.3. The Customer’s failure to comply with the obligations set forth in these General Terms and Conditions of Sale—and in particular regarding any issue with payment of the order price—may result in the suspension of access to the solddolls.com service, or even the termination of their Customer Account, depending on the severity of the conduct in question, without prejudice to any damages that the store may seek. Consequently, Direct d’usine reserves the right to refuse any order from a Customer with whom such a dispute exists. 6.4. The Customer receives an order confirmation email once their payment has been approved. 6.5. Returns and Order Cancellations 6.5.1. Given the nature of the products (sex toys) and for hygiene reasons, it is clear that no returns will be accepted for products that have been unsealed or used. All orders are firm and final and cannot subsequently be modified or canceled, in whole or in part, by the Customer for any reason whatsoever, subject to Section 7 below. 6.5.2. Each doll undergoes a thorough inspection before shipment to ensure there are no manufacturing defects. The Customer has 2 business days from receipt of the order to report any issue on our part (e.g., damage) or if there is an error in the order. 6.5.3. Direct d’usine would like to inform the buyer that each doll is custom-made according to the options specified at the time of ordering. Once payment is confirmed, your doll will be crafted within the following hours to minimize delays. From that point on, no order cancellations are possible, subject to Article 7 below. ================================================================================ ARTICLE 7: RIGHT OF WITHDRAWAL ================================================================================ 7.1. General Principle In accordance with Articles L221-18 through L221-28 of the Consumer Code, the Customer has a period of fourteen (14) calendar days from receipt of the order to exercise the right of withdrawal, without having to provide a reason or pay any penalties. 7.2. Exceptions to the Right of Withdrawal However, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised for: «contracts for the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection » Given the intimate and hygienic nature of the products sold (sex dolls and sex toys), any product whose original packaging has been opened or unsealed cannot be returned or refunded. 7.3. Applicable Withdrawal Conditions The 14-day right of withdrawal applies only if all of the following conditions are met: – The package has not been opened (seal intact) – The product is in its complete original packaging – The request is made within 14 days In this case only, the Customer may notify Direct d’usine of their withdrawal by: – Email to: contact@solddolls.com – Registered mail with return receipt requested 7.4. Return Shipping Costs In the event of a valid cancellation (unopened package), the return shipping costs are the sole responsibility of the Customer. Direct d’usine will refund the price of the product within 14 days of receiving the returned package, using the same payment method used when placing the order. 7.5. Custom-Made Products The Customer is informed that the dolls are personalized products custom-made according to the options selected at the time of order. In accordance with Article L221-28(3) of the French Consumer Code, goods made to the consumer’s specifications or clearly personalized are not subject to the right of withdrawal. Once payment is confirmed, production begins and no cancellation is possible, except when exercising the right of withdrawal under the conditions set forth in Section 7.3 above (unopened package received). 7.6. Defects Upon Receipt Regardless of the right of withdrawal, the Customer has 2 business days from receipt to report any manufacturing defect or order error. After this period, no claims will be accepted. ================================================================================ ARTICLE 8: DELIVERY ================================================================================ 8.1. Once the order has been processed, the products must be manufactured. The Customer will be notified of the shipment of their order via email within 3 to 7 business days. 8.2. The Customer will receive a tracking number for their order via email. 8.3. Our shipping department is able to ship products to physical addresses located in Europe and many countries around the world. However, if your country does not appear in the list of destinations, you can contact us by email, phone, or chat to let us know, and we will offer you a solution. 8.4. Deliveries cannot be made to P.O. boxes, hotels, or campgrounds. 8.5. It is the customer’s responsibility to ensure the accuracy of the shipping address provided. Please make sure the address you enter is correct, regardless of your ordering method, before finalizing your purchase. We are in no way responsible for deliveries made to an incorrect address. 8.6. Purchased products will be shipped by a private carrier or via the postal service. 8.7. The order is shipped in neutral packaging that does not allow a third party to identify its origin. In fact, the name of the solddolls website will not appear on packages sent to the Customer. However, the contents of the package may be listed in destination countries where regulations require us to include a detailed description of the package for the attention of customs authorities. 8.8. Only one delivery address is permitted per order. If you wish to receive your products at multiple separate delivery addresses, you must place as many orders as there are delivery addresses. 8.9. Direct d’usine reserves the right to modify the delivery method chosen by its customers based on the products ordered. 8.10. Any delays do not entitle the Customer to claim damages, cancel the order, or receive a refund of the price paid. In the event of an unusual delay, an email will be sent to you by customer service. 8.11. In the event of force majeure, disruptions, or a general strike—whether total or partial—particularly affecting postal services and transportation, as well as fire, storm, or flood, Direct d’usine shall not be held liable for failure to deliver. 8.12. If, at the time of delivery, the original packaging is damaged, torn, or opened, the customer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because it was open or damaged). 8.13. It is the Customer’s responsibility to indicate on the delivery slip, in the form of handwritten reservations accompanied by their signature, any irregularities concerning the delivery (damaged package, broken products, missing products compared to the delivery slip, etc.). 8.14. This inspection is considered complete once the Customer, or a person authorized by the Customer, has signed the delivery slip. 8.15. The Customer must also confirm these reservations communicated to the carrier by certified mail no later than two business days after receipt of the item(s) at the address provided by customer service. In addition, the Customer must send a copy of this letter via email (contact@solddolls.com). ================================================================================ ARTICLE 9: WARRANTIES ================================================================================ 9.1. Most of our products are warranted against manufacturing defects but not against normal wear and tear resulting from regular use or misuse of the product. 9.2. Direct d’usine cannot be held liable for damages of any kind—whether material, immaterial, or bodily—that may result from a malfunction or misuse of the products sold. 9.3. In accordance with the provisions of the Consumer Code and the Civil Code, all products sold on the website are subject to the legal warranty of conformity (Articles L. 211-1 et seq. of the Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code). Article L. 211-4 of the Consumer Code: «The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when such installation was the seller’s responsibility under the contract or was carried out under the seller’s supervision.» Article L. 211-5 of the Consumer Code: “To be in conformity with the contract, the goods must be fit for the purpose usually expected of similar goods and, where applicable: – correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; – possess the qualities that a buyer may legitimately expect in light of public statements made by the seller, the manufacturer, or their representative, particularly in advertising or on labeling; – or possess the characteristics mutually agreed upon by the parties or be suitable for any special purpose sought by the customer, which has been brought to the seller’s attention and which the seller has accepted. » ================================================================================ ARTICLE 10: LIABILITY ================================================================================ Direct d’usine undertakes to describe the products sold on the website as accurately as possible. It shall not be held liable in the event that the failure to perform its obligations is attributable to a force majeure event as defined by French case law. Any irresistible, unforeseeable events or circumstances beyond the control of the parties are considered fortuitous events or force majeure that exempt the parties from liability. Similarly, the company shall not be held liable for any inconveniences or damages inherent in the use of the Internet, such as service interruptions or the presence of computer viruses. ================================================================================ ARTICLE 11: PROTECTION OF PERSONAL DATA ================================================================================ 11.1. The various items of personal data requested from you are used solely for the processing of your order. Direct d’usine undertakes not to disclose this information to third parties. 11.2. Out of respect for our customers’ privacy, Direct d’usine confirms that your contact information will not be sold to third parties. 11.3. The website is registered with the French Data Protection Authority (CNIL). Users may unsubscribe at any time by simply clicking the link at the end of each email. 11.4. In accordance with the French Data Protection Act of January 6, 1978, you have the right to object to, access, correct, and delete data concerning you, rights which you may exercise under the conditions provided by law by sending a letter to our company’s Customer Service Department. Your request must be signed and accompanied by a photocopy of your identification document.