Return and Refund Policy

Last updated: July 7, 2026

Cooling-Off Period

In accordance with the rules governing distance selling, you have 14 days from the date you receive your order to request a return, provided the product is eligible.

Products Not Accepted for Hygiene Reasons

For health and safety reasons, intimate products, sex toys, lubricants, accessories that come into contact with the body, and sealed products cannot be returned once they have been opened, unsealed, used, tried on, or handled in a manner that makes them unsuitable for return.

A return may be refused if the product has been opened or unsealed, if the hygienic packaging is damaged, if the product shows signs of use, if the product is incomplete, or if the request is made after the deadline.

Defective Product or Order Error

If you receive a defective, damaged, or incorrect product, please contact us at contact@solddolls.com Please contact us as soon as possible with your order number, photos of the product and the packaging, and a clear description of the problem.

After reviewing the matter, we will propose an appropriate solution: replacement, partial refund, full refund, or another solution appropriate to the situation.

Return Procedure

Before returning any items, please contact customer service at contact@solddolls.com. No returns may be shipped without prior approval.

Once the return is approved, shipping instructions will be sent via email. Products must be returned in their original packaging, complete and well-protected.

Refund

After we receive and verify the return, the eligible refund will be issued via the payment method used when placing the order. The original shipping costs and return shipping costs may be the customer’s responsibility, unless there was an error on our part or the product was confirmed to be defective.

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Single customer service email address: contact@solddolls.com.