FAQ SoldDolls: Delivery, Returns and Orders

this FAQ SoldDolls Gathers essential answers before and after an order: discreet delivery, deadlines, tracking, returns, refunds, payment and choice of products.

Delivery and tracking

Is SoldDolls delivery discreet?

Yes. SoldDolls orders are prepared in a neutral and discreet packaging. The package does not include any visible mention indicating the nature of the products.

What is the estimated delivery time?

Estimated delivery is 3 to 8 working days After validation of the order, unless specific indication displayed on the product sheet or at the time of payment.

How do I track my order?

When the carrier provides a tracking number, it is transmitted by email after shipment.

In which countries does SoldDolls deliver?

SoldDolls delivers in the countries offered at the time of payment. Fees, deadlines and availability may vary depending on the country of destination.

What if my package is late or indicated delivered but not received?

In case of delay, package blocked, package indicated delivered but not received or incorrect address, contact customer service via the page help.

Returns and Refunds

What is the deadline for requesting a return?

You have a time limit 14 days from receipt your order to request a return, provided that the product is eligible.

Which products cannot be taken for hygienic reasons?

Intimate products that are open, used, tried or removed from which the protective seal has been removed cannot be taken for health and safety reasons.

In what condition should a product be returned?

The product must be returned complete, unused, in its original packaging and with all the accessories provided.

Who pays the return costs?

Return costs may remain the responsibility of the customer, unless there is an error in preparation or defective product received confirmed by customer service.

How is the refund made?

After receipt and verification of the returned product, the refund is made according to the means of payment used during the order, within the applicable deadlines.

Payment and order

What payment methods can I use?

The available payment methods are displayed at the time of payment. Check the total amount, currency, delivery address and options before validating the order.

Is the payment secure?

The store uses an HTTPS connection and payments are processed by payment services enabled on SoldDolls.The options actually available appear at the time of payment.

Products and maintenance

How to choose a suitable product?

Consult the dimensions, material, functions, options and delivery information indicated on each product sheet. You can also browse categories sex dolls, Sex toys for men, Sex toys for women and Anal sex toys.

How to maintain an intimate product?

Follow the instructions in the product sheet and the manufacturer's recommendations. After use, clean the product with a method compatible with its material, let it dry completely and store it in a clean, dry place.

SoldDolls support

How to contact SoldDolls for an order?

Use the page help indicating your order number and the reason for your request. For detailed rules, also see the pages Delivery and Returns and Refunds.