Return Instructions

In accordance with the rules applicable to distance selling, you have a period of 14 days from receipt of your order to request a return, provided that the product is eligible.

withdrawal period

The request must be made within the time limit and the product must be able to be returned under conditions compatible with its nature, its packaging and the hygiene rules applicable to intimate products.

Products not taken for hygiene

For health and safety reasons, open, used, tried or tested intimate products cannot be taken back.

Product condition

The product must be returned complete, unused, in its original packaging, with all the accessories provided.

return costs

Return costs may remain the responsibility of the customer, unless there is an error in preparation or defective product received confirmed by customer service.

Damaged package, defective product or non-compliant item

If the package arrives visibly damaged, if the product has a defect upon receipt or the item received does not match the order, keep the packaging and contact SoldDolls before use when the nature of the problem allows it.

1. Indicate the order number and the product concerned.
2. Describe precisely the problem observed.
3. Attach useful photos of the package, shipping label and product when it is used to document the problem.
4. Do not use a product whose condition, seal or integrity seems compromised to you.
5. Wait for customer service instructions before returning the product so that the request is properly attached to the order.

The customer service then examines the situation and indicates the procedure to follow according to the problem observed, the conditions of sale and the applicable rules. You can use SoldDolls support or write to [email protected].

payback

After receipt and verification of the returned product, the refund is made according to the means of payment used during the order, within the applicable deadlines.

return request

To request a return, contact customer service via The assistance indicating your order number and the reason for the request.