Site: https://solddolls.com Company: Direct d'usine (auto-enterprise) Domiciliation: Île-de-France, France Last updated: 20/05/2026

preamble

Direct d'Usine, a self-employed company domiciled in Île-de-France (France), is the owner of the products offered for sale on the « https://solddolls.com ».

ARTICLE 1: INTRODUCTION

These General Conditions of Sale («GTC») govern the contractual relationship between any non-commercial person «the customer» (who may hereinafter be designated by «Buyer») wishing to make a purchase on the website, and direct from factory. Direct d'usine reserves the right to modify these GCS at any time by publication of a new version of the GCS on its site. They will then be applicable as soon as they are put online. The applicable GCS are those in force on the date of payment of the order.

Article 2: Purpose of the GTC

These Terms govern the online sale of all physical products sold on the Site.

ARTICLE 3: Product information

3.1. The products governed by these general conditions are those which appear on the « https://solddolls.com »and which are indicated as sold and shipped by the seller. They are offered within the limits of available stocks.

3.2. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller's responsibility could not be engaged.

3.3. The photographs of the products are not contractual.

3.4. In the event of unavailability of the ordered product, the Buyer will be informed as soon as possible and will have the possibility of canceling his order. The buyer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

3.5. In the event of a temporary break in an item, the customer is notified by email. Indeed, the delays between taking the order and its shipment being variable, it may happen that an item indicated «in stock» is finally out of stock.

ARTICLE 4: PRICE

4.1. The price of each product indicated in the corresponding product sheet is in euros. The prices of the products are those in force at the time of the registration of the order by the customer. The prices of our catalog are guaranteed unless error of entry.

4.2. The telecommunication costs necessary for access to the website are the responsibility of the customer.

4.3. The prices of the products indicated on the site are including tax, including logistics preparation and delivery costs. Our prices are including tax, because we pay for the duties and taxes (customs duties) to Europe via our freight forwarder.

4.4. Alongside the sale price of the product practiced by the shop, a reference price (barred) may appear, if this product benefits from a previously indicated reduction.

4.5. The indicated sales prices are established for unit quantities. Discounts may be granted to the Buyer depending on the number of products in his order. Please contact us by email ([email protected]) or via chat to let us know about your project.

Article 5: Methods of payment

5.1. The products presented on the site are payable online, at the time of the order. The payment of purchases by the customer can be made in 3 ways: – by the Paypal secure payment system – by credit card: your card number is entered on a secure space via Mollie – by bank transfer to the following account: Establishment: 30004 counter: 00808 Account number: 00000468731 RIB key: 75 IBAN: FR76 3000 [email protected] 6873 175

5.2. For any questions or technical problems related to payment, please contact me by email or phone.

5.3. The invoice will be made available in the «My account» section of the website https://solddolls.com.

ARTICLE 6: Order

By order, we mean any acquisition of a product made by a customer on the website under the conditions provided for in these general conditions of sale.

6.1. Ordering methods and prices 6.1.1. The customer has the option of ordering only on the shop's website. 6.1.2. The Customer guarantees that he is fully entitled and entitled to use the payment card for which he has provided the information, and guarantees the seller of the availability of sufficient funds to cover the order he has made on the site. https://solddolls.com. 6.1.3. By clicking on the button « I confirm my order» for the finalization of his order: – The Customer confirms that he has checked the contents of his «basket», and that the latter contains all the products he wishes to acquire, subject to availability at the time of payment, final validation by the Customer; If necessary, the customer can modify his order and add the items not yet contained in the basket. – The Customer declares to have read and fully and accepts all of these General Conditions of Sale without reservation, by ticking the box provided. – Confirmation of the content of the payment constitutes the prior agreement of the customer at the conclusion of the sale with Direct d’usine, the sale being definitively concluded only after payment of the price corresponding to the order. – Factory direct will systematically confirm the consideration of each customer’s order by email.

6.2. The customer does not have the possibility of completing his order, if it is validated.

6.3. The non-compliance by the Customer with the obligations subscribed under these General Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may lead to the suspension of access to the service of solddolls.com, or even the termination of its customer account depending on the degree of severity of the actions in question, without prejudice to any damages and interest that the shop could seek. Consequently, Direct d'usine reserves the right to refuse any order from a customer with whom such a dispute exists.

6.4. An order confirmation email is received by the customer, once his payment has been approved.

6.5. Returns and order cancellation 6.5.1. Given the nature of the products (sex toys) and for hygiene reasons, it is obvious that no return can be accepted for a product that is unsealed or used. Any order is firm and final and cannot subsequently be modified or canceled, in whole or in part, on the part of the Customer for any reason whatsoever, subject to article 7 below. 6.5.2. Each doll is carefully checked before shipping to ensure there are no manufacturing defects. The customer has a period of 2 working days from receipt of his order to report a problem from us (example, breakage) or if there is an error in the order. 6.5.3. Direct d'usine would like to inform the buyer that the realization of each doll is made to measure with the options specified when ordering. Once the payment is validated, your doll will be made within hours to minimize the deadlines. From this moment no order cancellation is possible, subject to article 7 below.

Article 7: Right of withdrawal

7.1. General principle In accordance with articles L221-18 to L221-28 of the Consumer Code, the customer has a period of fourteen (14) calendar days from receipt of his order to exercise his right of withdrawal, without having to justify reasons or pay penalties.

7.2. Exceptions to the right of withdrawal, however, in accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for: «contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or protection of health» given the intimate and hygienic nature of the products sold (sex dolls and sex toys), any product whose original packaging has been opened or unsealed cannot be returned.

7.3. Applicable withdrawal conditions The 14-day right of withdrawal only applies if the following cumulative conditions are met: – the package has not been opened (intact seal) – the product is in its full original packaging – the request is made within 14 days In this case only, the customer can notify his withdrawal directly from the factory by: – email to: [email protected] – registered mail with acknowledgment of receipt

7.4. Return costs In the event of a valid withdrawal (not open package), the return costs are the sole responsibility of the customer. Direct d'usine will refund the price of the product within 14 days of receipt of the returned package, by the same means of payment used when ordering.

7.5. Custom Made Products The customer is informed that the dolls are custom products and custom made according to the options selected when ordering. In accordance with article L221-28 3° of the Consumer Code, goods made according to the consumer's specifications or clearly personalized are not subject to the right of withdrawal. As soon as payment is validated, manufacturing is launched and no cancellation is possible, except for exercise of the right of withdrawal under the conditions of Article 7.3 above (unopened package received).

7.6. Defection upon receipt regardless of the right of withdrawal, the customer has a period of 2 working days from receipt to report any manufacturing defect or order error. After this time, no complaint can be accepted.

ARTICLE 8: Delivery

8.1. After taking the order into account, the products must be manufactured. Also, the customer will be informed of the shipment of his order by e-mail within 3 to 7 working days.

8.2. The customer will receive a tracking number of his order by email.

8.3. The Shipping Service is able to send products to physical addresses located in Europe and many countries around the world. If, however, your country does not appear in the choice of destinations you can contact us by email, by phone or via the chat to let us know and offer you a solution.

8.4. No delivery is possible via a post office box, in hotels or campsites.

8.5. It will be up to the customer to ensure the accuracy of the shipping address provided by him. Please make sure the address indicated is correct, whatever your ordering method, before finalizing your purchase. We are in no way responsible for delivery made to an incorrect address.

8.6. The products purchased will be transported by private carrier or via the post office.

8.7. The order is shipped in neutral packaging which cannot allow the identification of its origin by a third party. Indeed, the name of the solddolls website will not appear on the packages sent to the customer. However, the contents of the package may be indicated in the countries of destination where the regulations require us to attach a detailed description of the package to the attention of the customs authorities.

8.8. Only one delivery place is allowed per order. If you want to receive your products at several separate delivery locations, you will have to place as many orders as there are delivery places.

8.9. Direct d'usine reserves the right to modify the delivery method chosen by its customers according to the products ordered.

8.10. Any delays do not entitle the Customer to claim damages, cancellation of the order or a reduction in the price paid. In case of unusual delay, an email will be sent to you by customer service.

8.11. In the event of force majeure, disturbances or general, total or partial strike, in particular postal services and means of transport, fire, storm or flood, the responsibility for non-performance of delivery cannot be attributed to factory direct.

8.12. If at the time of delivery, the original packaging is damaged, torn, open, the customer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (parcel refused because open or damaged).

8.13. It is up to the Customer to indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damaged packages, broken products, missing product in relation to the delivery note, etc.).

8.14. This verification is considered to be carried out as soon as the customer, or a person authorized by him, has signed the delivery note.

8.15. The Customer must also confirm by registered letter these reservations communicated to the carrier no later than two working days following receipt of the item(s) at the address provided by the Customer Service. In addition, the customer must send a copy of this letter, by email ([email protected]).

ARTICLE 9: GUARANTEES

9.1. Most of our products are guaranteed against manufacturing defects and not against normal wear and tear due to regular use or misuse of the product.

9.2. Direct d'usine cannot be held liable for damages of any kind, both material, immaterial or bodily, which could result from malfunction or misuse of the products marketed.

9.3. In accordance with the provisions of the Consumer Code and the Civil Code, all products for sale on the site are subject to the legal guarantee of conformity (articles L. 211-1 and following of the Consumer Code), and the guarantee against hidden defects (articles 1641 and following of the Civil Code). Article L. 211-4 of the Consumer Code: « The seller is required to deliver property in accordance with the contract and is liable for any existing defects in conformity during the issue. It also responds to defects in conformity resulting from the packaging, assembly instructions or installation when it was charged to it by the contract or was carried out under its responsibility. » Article L. 211-5 of the Consumer Code: « To comply with the contract, the property must be specific to the use usually expected of a similar property and, if necessary: – correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect in respect of public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling; – or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the customer, brought to the attention of the seller and which the latter has accepted. »

ARTICLE 10: RESPONSIBILITIES

Direct d'usine undertakes to describe with the greatest accuracy the products sold on the site. Its liability cannot be engaged in the event that the non-performance of its obligations is attributable to a case of force majeure as defined by French case law. Are considered as fortuitous case or case of force majeure exonerating liability all facts or circumstances that are irresistible, unforeseeable and independent of the will of the parties. Similarly, its responsibility cannot be engaged for all inconveniences or damages inherent in the use of the Internet network, such as a break in service or the presence of computer viruses.

Article 11: Protection of personal data

11.1. The various personal data that are requested of you are only used for the processing of your order. Direct d'usine undertakes not to disclose them to third parties.

11.2. Out of respect for the privacy of our customers, Direct d'usine confirms that your contact details will not be sold to third parties.

11.3. The site is declared to the National Commission for Computing and Liberties (CNIL). The Internet user can opt out at any time. All he has to do is click on the link present at the end of each email.

11.4. In accordance with the law of January 6, 1978 relating to data processing, files and freedoms, you have a right to oppose, access, rectify and delete data concerning you, rights that you can exercise under the conditions provided for by law, by mail sent to the consumer service of our company. Your request must be signed and accompanied by a photocopy of your identity document.